Relationship
Utilities companies are investing in developing solutions to the challenges presented by smart grid initiatives. the evolving customer-utility relationship, for example, makes it imperative for grid technology and business practices to keep in step. this chapter reveals how the energy and utilities industry is shifting from traditional business practices to ones more suited to the myriad of green energy solutions.
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Building the Business Case for Smart Grid
Smart Management of Complex Grid Modernization Projects Can Help Support Electric Vehicles, Renewable Energy Integration and Demand Response Pricing Initiatives. -
Customer Focused Utilities: The Evolution of the Customer Relationship Under an Information-Driven Industry Model
The relationship between energy providers and consumers is changing as customers become more engaged and the deployment of smart grid technology continues -
Engineering the 21st Century Utility: A Changing Industry
The first in a series of white papers addressing the challenges of the 21st century utility. -
Re-Investing in Electric Power Utilities to Build a Smarter Grid
A recent survey of electric utilities shows a cautious but optimistic spending outlook regarding capital investment as well as operations and maintenance budgets -
The Optimized Energy Value Chain
Meeting the challenges of the smart grid requires optimized and coordinated solutions. -
Keeping the Lights On While Transforming Electric Utilities
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The Self-Service Operating Model for the Utility of the Future
The self-service model will bring higher efficiencies and meet customer transaction expectations for the utilities of the future -
Customer Transformation - A Challenge from Competitive Markets
Utility customers are being informed and influenced about their energy use, related behaviour, investments, attitudes, products and services by entities not traditionally associated with the energy value chain; to shift this pattern, utilities must be proactive and step up to lead this customer transformation -
Designing a Broadband Network for a Smart Grid Solution: Challenges and Remedies
There are many significant technological and architectural changes underway in the modern electricity distribution network that will lead to highly intelligent and autonomous grids -
Evolution or Revolution - Distributed Energy Systems
In order for distributed generation to become a reality, it first needs the right conditions, and then a market catalyst; in New Zealand, the right conditions are developing and a market catalyst is emerging -
Notification Management: Getting in Touch With Your Customer
By building a centralized notification management system, utilities will be able to provide more data and more valuable information, be timely in responding to customers, and create a stronger bond between utility and consumer -
Regulators - What Do They REALLY Want to Know?
Regulators are key decision-makers in industry efforts to advance smart grid initiatives, and the smartest way to bring them on board is to proactively provide the information they need to fully understand these investments -
Smart Grid's Evolution Starts and Ends with the Customer
Smart grid is evolving from an operations-centered to a customer-centered energy distribution grid, and smart utility companies will need to meet customer expectations while delivering operational excellence -
Social Computing and the Smart Grid
Transforming the role of the consumer in energy consumption is as critical as the technology deployed in smart-grid infrastructure -
The Future in Delivering Energy to the “Smart” Consumer
The smart consumer is evolving alongside the smart grid, pushing all those in the energy value chain to reassess their relationship with the consumer -
Knowledge is Power
Driving smart energy usage through consumer education -
Transforming SCE's Relationship with its Customers
Southern California Edison is connecting with its customers through education and interactive, customized two-way engagement
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Excellence
- Navigating the Road to Smart Grid: Modernizing the Critical Communication Infrastructure
- Smart Grid Security and Architectural Thinking
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